![]() ![]() In response to questions from The Irish Times the airline issued a statement saying “regrettably, our airline is being impacted by widespread disruption and resource challenges across the sector”.Īer Lingus said it has “increased our communication with customers to explain the steps they can take to log any delayed or misdirected baggage”. ![]() She said most bags went missing when they were being transferred from another airline to Aer Lingus. The airline’s chief executive, Lynne Embleton, told the committee that in a majority of cases, Aer Lingus did not handle the bags. Last week, the Oireachtas committee on transport heard Aer Lingus had 1,200 “open files” relating to missing luggage. Can’t get through to a human at Aer Lingus, and their reporting system is completely screwed.” The bag turned up unannounced on Saturday, leaving the troupe with two sets of equipment, one set which Mr Major said he hopes to sell. We have shows and I’ve had to go and buy all new equipment. “Every bag arrived except one - the bag with all of the costumes and technical equipment in it. Aer Lingus never provided any updates regarding the bags despite over 30 phone calls to their lost baggage services.” Ms Sullivan said.Īustralian choreographer Lewis Major said he was part of a touring dance company travelling from Dublin to Newcastle in the UK, after performances at Galway International Arts Festival. “Since she had spent the entire school year at Cambridge University virtually all of her belongings were in those bags. If your flight has unfortunately been cancelled you have 3 options: 1. Lara Sullivan said her daughter travelled with Aer Lingus, arriving in Washington DC on June 26th without her three bags. If you are booked to travel on any of our impacted services, we will contact you directly and advise you of your booking options. “There are important things in the bags, I need them back.” Aer Lingus is not available by phone or email, nor do they respond to Facebook or Twitter messages,” he said. “Since then, there’s absolutely no update in the claim. A common theme in the complaints is the inability of passengers to get anything other than generic information from the airline, or a reply to emails.Ĭanadian Michael Theis said he travelled with his daughter from Hamburg via Dublin to Toronto on July 15th and then submitted an online claim for missing bags. Please keep sharing what you know about contacting Aer Lingus with GetHuman and keep sharing with others so we can together make customer service less frustrating.Large numbers of Aer Lingus customers, some of whom have been waiting for lost baggage for more than three weeks, have complained the airline has not answered their calls, replied to their emails or provided a human to address their concerns.Īlmost 5,000 people have now joined the Aer Lingus Complaints Action Group on Facebook to share experiences and information about lost baggage and passenger service. It's hard to tell if companies like Aer Lingus offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. GetHuman can then route you to the best phone or email or twitter or web information for your specific problem. Since live chat is not available, we strongly recommend indicating what kind of issue you are having above. The reason why most customers are looking to chat with Aer Lingus is because they have Change flight, Make a booking, Cancel flight, Baggage problem, Complaint and other customer service issues, but they then usually end up using other tools or information that GetHuman provides to actually resolve the problem. We've provided the best phone number, along with our best information that we've sourced from other Aer Lingus customers and our free tool that helps you skip the waiting on hold part. Luckily, there is still a way to get a real human being to help you with your Aer Lingus customer service problem, and that's by calling them on the phone. In the last 18 months, 26,610 customers have searched for Aer Lingus live chat-based customer service and we have had to tell them the disappointing news: they don't offer customer support though chat. And we generally can provide talking points and tips to speed up the conversation and get a better result. GetHuman always knows the way to live chat with a company like Aer Lingus when it's available. Help me with my issue Chatting with Aer Lingus Customer Service I have a question ** Do you take dogs on flights * I have a small chihuahua and Want to. ![]()
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